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Take the Carl's Jr. & Hardee's Survey

Carl's Jr. and Hardee's have released a customer satisfaction survey in order to gather feedback across their 3,800+ combined restaurants. Their parent company, CKE Restaurants, wants to know the opinion of its customers in order to improve its service, and the Carl's Jr. and Hardee's Survey is available to anyone with a valid receipt from either restaurant.

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Take the Carl's Jr. & Hardee's Survey - What's in this guide?

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How do I access the Carl's Jr. and Hardee's Survey?

You can access the Carl's Jr. and Hardee's Survey here.

Which Carl's Jr. and Hardee's locations participate in the survey?

As the survey is run by CKE Restaurants, most of their locations allow you to take part when you make a purchase.

Why is the Carl's Jr. and Hardee's Survey hosted on a separate website?

Companies will often isolate their main marketing website from other parts of their business. For example, Carl's Jr. maintains its own main website, and Hardee's also has one that's totally separate. These are the brands' main websites where you can place your orders, but the customer feedback survey is hosted on a standalone website called CarlsJrandHardeesSurvey.com. This is set up and maintained by SMG, which is the company that CKE Restaurants uses to administrate, measure and manage their customer responses. SMG also creates and maintains standalone survey websites for many other brands including Wendy's, Taco Bell and Chick-fil-A. Their roster includes more than 25 of the top 50 restaurants and more than 20% of the top 20 retailers, so they know quite a bit about collecting customer feedback.

How do I access the survey?

There is no username and password required in order to access the Carl's Jr. and Hardee's Survey website and you'll instead get into the survey with a receipt from a recent purchase. Just locate and provide the 7-digit store number along with the date and time of your purchase.

What are the questions on the survey?

Here are some common questions you might find on the Carl's Jr. and Hardee's Survey:

• Did you visit a Carl's Jr. or Hardee's restaurant?
• How was your overall experience?
• What did you purchase?
• Would you recommend or return to this location within the next 30 days?
• Were there any problems with your experience?

What does CKE Restaurants do with the results?

CKE Restaurants uses the results of the survey to help understand their shortcomings and to improve the experience for other customers. Surveys of this nature can also help Carl's Jr. and Hardee's understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.

How many times can I participate in the survey?

Since every purchase gives you a new receipt with unique transaction details and a new code, you can participate in the survey multiple times. This makes sense because Carl's Jr. and Hardee's are actually trying to gauge your particular experience with each of your purchases across numerous restaurant locations. It's certainly possible that you'd have a great experience followed by a poor experience, for example, and CKE Restaurants wants to know about both so that they can improve across the board.

How long do I have to complete the survey?

You have between 3-7 days from your purchase date to complete the Carl's Jr. and Hardee's questionnaire. After this 3-7 day period, the information found on your receipt may no longer allow you to access the feedback form.

Is there a Survey Sweepstakes

Many similar surveys offer some incentive to join, and some even offer a dual-incentive which combines a free item from the restaurant and entry into a sweepstakes. Examples of this include Chipotle's Free Burritos for a year prize or Taco Bell's $500 jackpot. CKE Restaurants, on the other hand, provides no such incentive to take their Carl's Jr. and Hardee's Survey. All participants fill out the questionnaire without the promise of anything in return.

Final Thoughts

The Carl's Jr. and Hardee's Survey is a great resource for customers who want to communicate directly with CKE Restaurants in order to convey how they feel about a recent experience. It's certainly important that only verified customers with a valid recent receipt can participate, as this ensures that the company will only receive authentic responses.

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