Home > Blog > Categories > Deep Dives > The Dollar General Survey

The SoLoyal Team
The SoLoyal Team

SoLoyal is Magic! Join hundreds of loyalty programs easily and we'll make sure you never miss rewards. We're the only ones in the world who do it, and we do it for FREE.

The Dollar General Survey

Dollar General has released a customer satisfaction survey in order to gather feedback across its many locations. The DG Customer First website is accessible to anyone with a receipt. We took a dive into the DG Customer First online form, and here's what we found…

Image for The Dollar General Survey.

The Dollar General Survey - What's in this guide?

Ready to earn Dollar General rewards?

Join and track loyalty programs with SoLoyal.

How do I access the DG Customer First site?

You can access the DG Customer First form on the Dollar General customer feedback website. The survey is available in both English and Spanish.

What do I get if I complete the survey?

When you participate in customer feedback opportunities like the Dollar General Survey, you'll often get some of the brand's products for free.

Dollar General Survey Number

In order to participate in the Dollar General survey, you'll need to prove that you're a customer. You can do this by inputting the multi-digit survey number that comes with your receipt. Once you enter this number into the DG Customer First website, you'll be able to access the survey.

Dollar General Survey Validation Code

You'll be asked a series of questions in order to convey your overall satisfaction with Dollar General, and when you're finished you'll get a Dollar General Survey Validation Code that can be redeemed on your next visit. You may be able to bring this code back to the location you originally visited in order to redeem a reward. Just check with the brand ahead of time to see if an offer like this is valid.

What does Dollar General do with the results?

Dollar General will use the results of the survey to help understand their shortcomings and to improve the experience for other customers. Likewise, surveys like this can help the company understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.

How many times can I participate in the survey?

Since you get a new access code to the survey with each receipt, you can usually participate multiple times. This makes sense because Dollar General is actually trying to gauge your experience with each of your purchases. It's totally possible, for example, that you'd have a great experience followed by a poor experience, and the company wants to know about both so that they can improve across the board.

How long do I have to complete the survey?

You have just a few days from your purchase date to complete the Dollar General Survey. After this window, the code on your receipt will no longer allow you to access the feedback form, so it's best to head over to the DG Customer First website as soon as you are eligible to participate.

Final Thoughts

The DG Customer First website is a great resource for customers who want to communicate directly with the company in order to convey how they feel about a recent experience during a Dollar General visit. It's certainly important that only verified customers with a recent receipt can participate, as this ensures that the company will only receive authentic responses.

Get SoLoyal, Earn Rewards.

SoLoyal is the world’s only service that signs you up for every loyalty program and tracks your points and rewards automatically. We built it to help you save money.

It’s also totally free. 

More from SoLoyal

Learn how to earn loyalty member benefits at Dollar General. Check out SoLoyal's guide to Dollar General Rewards.