Home > Blog > Categories > Deep Dives > The Spencer's Survey

The SoLoyal Team
The SoLoyal Team

SoLoyal is Magic! Join hundreds of loyalty programs easily and we'll make sure you never miss rewards. We're the only ones in the world who do it, and we do it for FREE.

The Spencer's Survey

Spencer's has released a customer satisfaction survey in order to gather feedback across its many locations. The Spencer's Survey website is accessible to anyone with a receipt. We took a dive into the Spencer's Survey online form, and here's what we found…

Image for The Spencer's Survey.

The Spencer's Survey - What's in this guide?

Ready to earn Spencer's rewards?

Join and track loyalty programs with SoLoyal.

How do I access the Spencer's Survey site?

You can access the Spencer's Survey form on the Spencer's customer feedback website. The survey is available in both English and Spanish.

What do I get if I complete the survey?

When you participate in customer feedback opportunities like the Spencer's Survey, you'll often get some of the brand's products for free.

Spencer's Survey Number

In order to participate in the Spencer's survey, you'll need to prove that you're a customer. You can do this by inputting the multi-digit survey number that comes with your receipt. Once you enter this number into the Spencer's Survey website, you'll be able to access the survey.

Spencer's Survey Validation Code

You'll be asked a series of questions in order to convey your overall satisfaction with Spencer's, and when you're finished you'll get a Spencer's Survey Validation Code that can be redeemed on your next visit. You may be able to bring this code back to the location you originally visited in order to redeem a reward. Just check with the brand ahead of time to see if an offer like this is valid.

What does Spencer's do with the results?

Spencer's will use the results of the survey to help understand their shortcomings and to improve the experience for other customers. Likewise, surveys like this can help the company understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.

How many times can I participate in the survey?

Since you get a new access code to the survey with each receipt, you can usually participate multiple times. This makes sense because Spencer's is actually trying to gauge your experience with each of your purchases. It's totally possible, for example, that you'd have a great experience followed by a poor experience, and the company wants to know about both so that they can improve across the board.

How long do I have to complete the survey?

You have just a few days from your purchase date to complete the Spencer's Survey. After this window, the code on your receipt will no longer allow you to access the feedback form, so it's best to head over to the Spencer's Survey website as soon as you are eligible to participate.

Final Thoughts

The Spencer's Survey website is a great resource for customers who want to communicate directly with the company in order to convey how they feel about a recent experience during a Spencer's visit. It's certainly important that only verified customers with a recent receipt can participate, as this ensures that the company will only receive authentic responses.

Get SoLoyal, Earn Rewards.

SoLoyal is the world’s only service that signs you up for every loyalty program and tracks your points and rewards automatically. We built it to help you save money.

It’s also totally free.