The Subway Survey

How do I access the Subway Listens site?

You can access the Subway Listens form on the Subway customer feedback website. The survey is available in both English and Spanish.

What do I get if I complete the survey?

When you participate in customer feedback opportunities like the Subway Survey, you'll often get some of the brand's products for free.

Subway Survey Number

In order to participate in the Subway survey, you'll need to prove that you're a customer. You can do this by inputting the multi-digit survey number that comes with your receipt. Once you enter this number into the Subway Listens website, you'll be able to access the survey.

Subway Survey Validation Code

You'll be asked a series of questions in order to convey your overall satisfaction with Subway, and when you're finished you'll get a Subway Survey Validation Code that can be redeemed on your next visit. You may be able to bring this code back to the location you originally visited in order to redeem a reward. Just check with the brand ahead of time to see if an offer like this is valid.

What does Subway do with the results?

Subway will use the results of the survey to help understand their shortcomings and to improve the experience for other customers. Likewise, surveys like this can help the company understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.

How many times can I participate in the survey?

Since you get a new access code to the survey with each receipt, you can usually participate multiple times. This makes sense because Subway is actually trying to gauge your experience with each of your purchases. It's totally possible, for example, that you'd have a great experience followed by a poor experience, and the company wants to know about both so that they can improve across the board.

How long do I have to complete the survey?

You have just a few days from your purchase date to complete the Subway Survey. After this window, the code on your receipt will no longer allow you to access the feedback form, so it's best to head over to the Subway Listens website as soon as you are eligible to participate.

Final Thoughts

The Subway Listens website is a great resource for customers who want to communicate directly with the company in order to convey how they feel about a recent experience during a Subway visit. It's certainly important that only verified customers with a recent receipt can participate, as this ensures that the company will only receive authentic responses.