The JCPenney Survey

How do I access the JCPenney Survey site?

You can access the JCPenney Survey form on the JCPenney customer feedback website. The survey is available in both English and Spanish.

What do I get if I complete the survey?

When you participate in customer feedback opportunities like the JCPenney Survey, you'll often get some of the brand's products for free.

JCPenney Survey Number

In order to participate in the JCPenney survey, you'll need to prove that you're a customer. You can do this by inputting the multi-digit survey number that comes with your receipt. Once you enter this number into the JCPenney Survey website, you'll be able to access the survey.

JCPenney Survey Validation Code

You'll be asked a series of questions in order to convey your overall satisfaction with JCPenney, and when you're finished you'll get a JCPenney Survey Validation Code that can be redeemed on your next visit. You may be able to bring this code back to the location you originally visited in order to redeem a reward. Just check with the brand ahead of time to see if an offer like this is valid.

What does JCPenney do with the results?

JCPenney will use the results of the survey to help understand their shortcomings and to improve the experience for other customers. Likewise, surveys like this can help the company understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.

How many times can I participate in the survey?

Since you get a new access code to the survey with each receipt, you can usually participate multiple times. This makes sense because JCPenney is actually trying to gauge your experience with each of your purchases. It's totally possible, for example, that you'd have a great experience followed by a poor experience, and the company wants to know about both so that they can improve across the board.

How long do I have to complete the survey?

You have just a few days from your purchase date to complete the JCPenney Survey. After this window, the code on your receipt will no longer allow you to access the feedback form, so it's best to head over to the JCPenney Survey website as soon as you are eligible to participate.

Final Thoughts

The JCPenney Survey website is a great resource for customers who want to communicate directly with the company in order to convey how they feel about a recent experience during a JCPenney visit. It's certainly important that only verified customers with a recent receipt can participate, as this ensures that the company will only receive authentic responses.