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The Jersey Mike's App

You can use the Jersey Mike's App to explore the menu, customize your order, and earn Shore Points with MyMike's Rewards. Overhauled and re-released in August 2019, the iPhone and Android versions have been massively successful, with over 4 million downloads and an overall rating of 4.9 out of 5.0 across 400,000 reviews. We took a deep dive into the Jersey Mike's App, and here's what we found…

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The Jersey Mike's App - What's in this guide?

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How the Jersey Mike's App Works

If you're a Jersey Mike's fan then you're probably already hooked on the subs. But if you've ever waited in line for your sandwich during that infamous lunchtime rush, then it's about time you got the app. You can use the Jersey Mike's iPhone App, or its Android counterpart, to place your order ahead of time and then collect it straight from the deli counter. This saves you a ton of time during critical periods, like when you're on your lunch break or when you're just plain hungry.

4.9/5 Star Rating from Customers

There's nothing more defeating than downloading an app from your favorite store or restaurant only to find out that it doesn't have a high quality user experience. The Jersey Mike's App has earned a well-deserved 4.9 out of 5 rating from over 400,000 customers in the United States. This is highly unusual in the quick-service restaurant space, which is known for turning out hastily built apps that offer poor ordering experiences, even among major international brands. It's also nice to see that the quality of The Jersey Mike's iPhone App is right on par with the Android Version, as companies typically prefer to spend their finite resources on building the apps on the slicker and more commercialized iOS platform. In Jersey Mike's case the Android version is actually reviewed slightly higher than their iOS app, which shows a commitment to providing an optimal user experience that is platform-agnostic. Reviewers have frequently commented on how straightforward the app is and how the order customization features, such as letting customers add or remove ingredients from the standard menu items, are much appreciated. In fact the main constructive criticism we saw wasn't with overall user experience, but rather the way the menu works. For example, some reviews mention the fact that some of the condiments aren't directly listed as menu items when placing an order. This requires you to add your condiment selection as an order note, which can be inconvenient.

Overview of The Jersey Mike's App Features

Aside from the most immediate benefit of collecting your food quickly, the Jersey Mike's App also shows you the estimated time that it will take for your order to be ready so that you can plan your pickup accordingly. You also can save your preferred payment methods directly in the app, which saves you from having to get your credit card details out each time you order. Here are some additional features of the app which can help to streamline your experience:

Jersey Mike's Email List

In order to stay up to date with all the latest from Jersey Mike's, including finding out about new menu items and special discounts, you'll want to join the Jersey Mike's email list. This can be done easily and conveniently through the app.

Earn Shore Points

The Jersey Mike's App enables you to earn Shore Points in the MyMike's rewards program. You'll get credited with points for each order you place, and you'll work your way toward free food and drinks as part of the loyalty program's membership benefits. All you have to do is scan the QR code upon picking up your order, and your Shore Points will get credited to your account.

Easy Ordering

The app will save all your previous orders which makes it super easy to review what you've purchased before building your next shopping cart.

Find Your Nearest Location in Seconds

If you're a die-hard Jersey Mike's fan, then you'll probably know exactly where your nearest location is. But what about when you're out and about in a new area and want to get your hands on one of their subs? With nearly 2,000 Jersey Mike's locations out there, it can prove to be a bit of a challenge to choose the right one. Fortunately, you can simply use the app's store locator feature to find your nearest Jersey Mike's location in seconds. Because the app can recognize your current geolocation, you won't have to mess around with entering random zip codes or Googling to find the nearest Jersey Mike's.

Personalized Account Area

The app comes with your own personal account, which enables you to connect with Jersey Mike's via their comment card. You can also dig deeper into the nutritional value of your favorite subs as all of that information is kept up to date and is easily accessible from within the app.

Final Thoughts

Having critiqued numerous restaurant apps over the years, our expectations were not high going into this exercise. However, the Jersey Mike's App kept us pleasantly surprised with each tap. You can tell their team put a lot of effort into building customer-centric features into an easy-to-use design, which makes it a breeze to get your order in at a Jersey Mike's sandwich shop near you. We were able to immediately understand how the app works and had a great experience all around, demonstrating that this stellar sandwich shop can digitally outperform even the biggest quick-service restaurants in the world.

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