How do I access the TJ Maxx Feedback Survey?
You can access the TJ Maxx Feedback Survey
here. The survey is available in both English and Spanish.
Why is the TJ Maxx Survey hosted on a separate website?
Companies will often isolate their main marketing website from other parts of their business. For example, TJ Maxx maintains its main website
where you can learn about their company and shop, as well as a separate website for their survey. This is set up and maintained by SMG, which is the company that TJ Maxx uses to help them measure and manage their customer responses. SMG also creates and maintains standalone survey websites for many other brands including Wendy's and Chick-fil-A. Their roster includes more than 25 of the top 50 restaurants and more than 20% of the top 20 retailers, so they know quite a bit about collecting customer feedback.
What are the questions on the TJ Maxx Feedback Survey?
In order to participate in the TJ Maxx Survey, you'll need to prove that you're a customer. You can do this by inputting some basic information that is printed on your TJ Maxx, HomeGoods, Marshalls, Sierra, or HomeSense receipt. You'll need your Survey Number (every receipt has one) and the exact date and time of your visit. You'll typically also see a progress bar at the bottom of the screen indicating how far along in the survey you are as you rate your experience from 'Highly Satisfied' to 'Highly Dissatisfied.' Here are some common questions you'll find on the on the TJ Maxx Survey:
• Were you satisfied with your experience at this TJ Maxx?
• Did you place your order with an employee or by using the TJ Maxx website?
• How was the knowledge of the staff?
• Was your purchase a good value for the price?
• Did you have any problems with your order?
• Would you recommend or return to this TJ Maxx within the next 30 days?
• Were you greeted and thanked for your visit?
• Did the staff members smile and make eye contact with you?
What does TJ Maxx do with the results?
TJ Maxx uses the results of the survey to help understand their shortcomings and to improve the experience for other TJ Maxx customers. Surveys of this nature can also help the company understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.
How many times can I participate in the survey?
Since every purchase gives you a new receipt with unique transaction details, you can participate in the survey multiple times. This makes sense because TJ Maxx is actually trying to gauge your particular experience with each of your purchases across numerous TJ Maxx store locations. It's certainly possible that you'd have a great experience followed by a poor experience, for example, and the company wants to know about both so that they can improve across the board.
How long do I have to complete the survey?
With surveys like this, you typically have 3-7 days from your purchase date to complete the TJ Maxx questionnaire. After this 3-7 day period, the information found on your receipt may no longer allow you to access the feedback form.
How do I enter the TJ Maxx Feedback $500 Sweepstakes?
During the TJ Maxx Survey, you'll be asked if you want to register for the $500 grand prize. You can check out the full text of the official contest rules
for a detailed breakdown, but here is a brief overview:
• You must be 18 or older to enter
• TJ Maxx employees and their family members are prohibited from entering
• You can enter a maximum of once per month
• Each entry is valid for one month only and does not roll over to the next month
• Winners will be selected randomly every month, on or about the 10th of the month
• There will be one $500 winner monthly per brand: TJ Maxx, HomeGoods, Marshalls, Sierra, and HomeSense
The TJ Maxx Survey is a great resource for customers who want to communicate directly with the company in order to convey how they feel about a recent experience at a TJ Maxx store. It's certainly important that only verified customers with a valid recent receipt can participate, as this ensures that the company will only receive authentic responses. The option of entering into a contest with a potential prize of $500 is a great incentive for participation as well.