How do I access the My Cfa Visit Survey?
You can access the Chick-fil-A Survey
here. The survey is available in both English and Spanish.
Why is MyCfaVisit hosted on a separate website?
Companies will often isolate their main marketing website from other parts of their business. For example, Chick-fil-A maintains its main website where you can learn about their company as well as a separate subdomain of the website for their rewards program
and another standalone site for the MyCfaVisit Free Sandwich Survey. This is set up and maintained by SMG, which is the company that they use to help them measure and manage their customer responses. SMG also creates and maintains standalone survey websites for many other brands including Firehouse Subs and Party City. Their roster includes more than 25 of the top 50 restaurants and more than 20% of the top 20 retailers, so they know quite a bit about collecting customer feedback.
How do I complete the Chick-fil-A Survey?
In order to participate in the MyCfaVisit Survey, you'll need to prove that you're a customer. You can do this by inputting the 22-digit serial number that is printed on your receipt. You'll then typically be asked to click 'Start' and confirm your location and date of your visit. You should see a progress bar at the bottom of the screen indicating how far along in the survey you are as you rate your experience from 'Highly Satisfied' to 'Highly Dissatisfied.'
What are the questions?
Here are some common questions that you might find on the MyCfaVisit Survey:
• Were you satisfied with your experience at this Chick-fil-A?
• Was it a Dine In, Carry Out, Drive Thru, or Delivery Visit?
• Did you place your order with an employee or by using the Chick-fil-A App?
• How was the knowledge of the staff and quality of the food?
• Was your meal a good value for the price?
• Did you have any problems with your order?
• Would you recommend or return to this Chick-fil-A within the next 30 days?
• Were you greeted and thanked for your visit?
• Did the staff members smile and make eye contact with you?
• Did you customize your order?
How do I get my Free Sandwich?
Once you complete the Survey, Chick-fil-A will send you a coupon code for a Free Sandwich. You'll just need to make sure you input your email address at the end of the survey.
What does Chick-fil-A do with the results?
Chick-fil-A uses the results of the survey to help understand their shortcomings and to improve the experience for other Chick-fil-A customers. Surveys of this nature can also help the company understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.
How many times can I participate in the survey?
Since every purchase gives you a new receipt with unique transaction details, you can participate in the survey multiple times. This makes sense because Chick-fil-A is actually trying to gauge your particular experience with each of your purchases across numerous Chick-fil-A locations. It's certainly possible that you'd have a great experience followed by a poor experience, for example, and the company wants to know about both so that they can improve across the board.
How long do I have to complete the survey?
With surveys like this, you typically have 3-7 days from your purchase date to complete the MyCfaVisit questionnaire. After this 3-7 day period, the information found on your receipt may no longer allow you to access the feedback form.
The MyCfaVisit Survey is a great resource for customers who want to communicate directly with Chick-fil-A in order to convey how they feel about a recent experience. It's certainly important that only verified customers with a valid recent receipt can participate, as this ensures that the company will only receive authentic responses, and the Free Sandwich is a great incentive to participate.