How do I access the survey?
You can access the Party City Feedback Survey
on Party City's customer questionnaire website. The survey is available in both English and Spanish.
Why is it hosted on a separate website?
Companies will often isolate their main marketing website from other parts of their business. For example, Party City maintains its main website where you can find their full inventory.
They also have separate sites for their store locator (hosted on a Party City subdomain) and their survey, which is hosted on a separate domain altogether. This is set up and maintained by SMG, which is the company that they use to help them measure and manage their customer responses. SMG also creates and maintains standalone survey websites for many other brands including Party City and Wendy's. Their roster includes more than 25 of the top 50 restaurants and more than 20% of the top 20 retailers, so they know quite a bit about collecting customer feedback.
What information is required from me?
In order to participate in the Party City Feedback survey, you'll need to prove that you're a customer. You can do this by inputting some basic information that is printed on your Party City receipt including the Store Number where you've made a recent purchase. You'll also need your Transaction Number, Register Number and the Time and Date of your visit. If this is validated by the Party City Feedback website, you'll be able to start the survey. You'll be asked a series of questions intended to produce information that conveys your overall level of satisfaction as a Party City customer.
What does Party City do with the results?
Party City will use the results of the Party City Feedback survey to help understand their shortcomings and to improve the experience for other Party City customers. Likewise, surveys of this nature can help the company understand what they are doing well in order to emphasize those strengths in future customer interactions. This is done through analyzing the survey results in order to identify trends and themes among customer feedback, and to understand the sentiment being expressed across a broad range of responses.
How many times can I participate in the survey?
Since every purchase gives you a new receipt with unique transaction details, you can participate in the survey multiple times. This makes sense because Party City is actually trying to gauge your particular experience with each of your purchases. It's certainly possible that you'd have a great experience followed by a poor experience, for example, and the company wants to know about both so that they can improve across the board.
How long do I have to complete the survey?
With surveys like this, you typically have 3-7 days from your purchase date to complete the Party City Feedback survey. After this 3-7 day period, the information found on your receipt may no longer allow you to access the feedback form.
What do I get if I complete the survey?
Those who complete the Party City survey may be eligible for free party goods. This promotion is subject to change, so you should definitely check directly with Party City as to whether or not there is a promotion going on at the time at which you complete the survey.
The Party City Feedback website is a great resource for customers who want to communicate directly with the company in order to convey how they feel about a recent experience at a Party City store. It's certainly important that only verified customers with a recent receipt can participate, as this ensures that the company will only receive authentic responses. From time to time, Party City's customer satisfaction survey also comes with the added benefit of free party items for those who complete it, which is a great incentive for your participation.